1. Information We Collect
Account information: When you create an account, we collect your name, email address, and authentication credentials (via OAuth providers such as Google).
Profile information: Creators provide a bio, tagline, niche tags, portfolio links, and social media handles. Brands provide company name, website, and industry information.
Content: Creators upload video and image content as portfolio items and bounty submissions. This content is stored securely and associated with your account.
Payment information: We collect payment data through Stripe. We do not store full card numbers or sensitive payment details — only Stripe customer and account identifiers.
Usage data: We collect information about how you use the Platform, including pages visited, features used, and actions taken, to improve our services.
Communications: Messages sent between brands and creators on the Platform are stored to facilitate the service and resolve disputes.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Platform
- Process payments and manage transactions
- Match brands with suitable creators
- Send transactional emails (order updates, OTP codes, notifications)
- Enforce our Terms of Service and prevent fraud
- Respond to support requests and resolve disputes
- Analyse usage patterns to improve the product
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Information Sharing
We share your information only in the following circumstances:
With other users: Creator profiles (name, bio, portfolio, ratings) are visible to brands. Brand names and company information are visible to creators when relevant to a bounty.
Service providers: We share data with trusted third-party services that help us operate the Platform, including Stripe (payments), Resend (email delivery), and cloud storage providers. These providers are bound by confidentiality agreements.
Legal requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of AIUGCs, our users, or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
Your data is stored on secure servers. We use industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews.
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at [email protected].
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
5. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyse Platform usage. Essential cookies are required for the Platform to function; analytics cookies help us understand how users interact with the Platform.
You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Objection: Object to certain types of processing
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. Children's Privacy
The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.
8. Third-Party Services
The Platform integrates with third-party services including:
- Stripe: Payment processing — governed by Stripe's Privacy Policy
- Google OAuth: Authentication — governed by Google's Privacy Policy
- Resend: Transactional email delivery
We are not responsible for the privacy practices of these third-party services.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the new policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected].